When is live customer service available?
A friendly representive is waiting to answer your questions.
We're here everyday from 8:00-17:00 (GMT+8)
Can I email my questions or concerns?
Sure, Just send an email to the customer service and we'll have an answer for you within 24 hours.
ORDERING INFORMATION
How do I order online?
Ordering online is easy and safe.
Our website will walk you through placing an order,but here's a preview.
1. Use our search bar or browse by department to find the item you want.
2. Click on the item you want.
3. Read the information on the product page and choose among available size and customization options for that item.
4. When you're done, click add to cart.
5. You can adjust quantities from the shopping cart.
6. Check your order carefully, then click the Check Out button.
7. Enter your shipping information. Select a shipping type and click Apply to view your order total and then Continue.
8. Enter your payment information and any coupon or gift certificate codes you want to use and then Continue.
Your card will not be charged at this step.
9. Check your order carefully, then Submit your order.
Do I have to order online?
We welcome orders by email. You can send your order list to the customer service.
How do I change my order?
You can change or cancel your order at any time before it enters the shipping process.
Please contact a customer service online chat or send email to the customer service as soon as possible if you would like to change or cancel your order.
If you do not receive a response from us by email to confirm the order change, we probably have not made the changes.
We cannot change, cancel, or correct your order in any way after it has entered our shipping process.
What should I do if my order doesn't arrive?
Please contact us if your order does not arrive as expected.
The item might lost on the shipping way. We will reship new package for free.
Do you offer customized slide?
Currently, we focus on offering carefully designed, non-custom slide that combine comfort, durability, and modern style.
Our collections are thoughtfully curated to suit a wide range of tastes and occasions.
For customers looking to purchase in larger quantities, we do offer bulk order options and competitive volume pricing on selected styles.
Can I place an order for my retail business?
We welcome corporate orders and are pleased to be able to offer volume discounts on our slide price.
Please contact us by email.
We do not function as a wholesale distributor for any of the items we sell.
Shipping
When will I receive my order?
Delivery to most physical addresses occurs within 5 to 25 business days.
The following in-house processing procedures will postpone the shipping of your order: customizations, back-order, and special-order.
May I ship to a post office box or private box address?
When you add PO Box shipping address we can only ship use China Post.
Is any of your merchandise restricted in my country?
All countries regulate the quantities and varieties of items that can be imported.
Footwear is not generally considered a restricted item, but please check with your local customs agency before ordering.
What should I do if I am missing an item or if I received a defective or incorrect item?
Please accept our apologies if your order was not processed correctly.
Just contact us, and we will do our best to correct your order as efficiently as possible.
We can usually reship new jersey for free.
RETURN POLICY
If you are not satisfied with your purchase, you may return your item to us within 30 days from the receipt of the parcel to get a full refund.
No matter for which reason you are not happy with your purchase.
Please feel free to contact us first and ship the item to the right address in marketable condition.
(We only accept returns of slide that are unused, unwashed, undamaged, with tags intact, and in their original packaging.)
What else?
1. You may return your purchase to us up to 30 days from the receipt date.
2. Products must be in marketable condition and in the original box and/or packaging.
3. Once we receive your returned parcel, it will be checked by our fulfillment center.
Your refund will be processed and a credit will be automatically applied to your credit card or original payment method within 2 days.
4. Please contact us to avoid any delays in processing your refund.
How to care for your slides?
We recommend hand washing or gentle cleaning to maintain the quality of your slides.
If machine washing is permitted, please use a gentle cycle, place the slides in a laundry bag, and avoid strong agitation.
Please do not scrub aggressively, especially on the upper or any printed areas.
Avoid prolonged exposure to direct sunlight, as it may cause fading or deformation.
When not in use, store your slides in a cool, dry, and well-ventilated place.
Do not expose the slides to high heat, such as ironing, tumble drying, or placing them near heaters.
High temperatures may damage the material and affect the shape of the slides.